By placing an order with us, you agree to abide by these terms and conditions. Thank you for choosing Celebration Floral for your flower delivery needs.
Order Placement:
- Orders can be placed online through our website, via phone or email at info@celebrationfloral.com.
- Same-day delivery is available for orders placed before 3:00pm central. Orders received afterwards will be processed for the next available delivery date.
Delivery Charges:
- Delivery charges are calculated based on the delivery location and are disclosed during the checkout process.
- Free delivery promotions may be available during specified periods.
Delivery Timeframe:
- While we strive to deliver within the requested timeframe, actual delivery times may vary due to unforeseen circumstances such as weather conditions or traffic.
Substitutions:
- In the event that a specific flower or product is unavailable, we reserve the right to substitute it with an item of equal or higher value and similar aesthetic.
Cancellation and Refunds:
- Orders can be canceled up to 24-hours before the scheduled delivery time.
- Refunds will be issued for canceled orders based on our refund policy.
Recipient Information
- Accurate recipient information, including the full delivery address and contact number, is essential for successful delivery.
- We are not responsible for undelivered orders due to incorrect or incomplete recipient information.
Quality Assurance:
- We guarantee the freshness and quality of our flowers upon delivery.
- Please contact us within 24-hours of receiving your order if you have any concerns about the quality of the flowers.
Customer Satisfaction:
- Your satisfaction is important to us. Please contact our customer service team with any inquiries or issues, and we will do our best to assist you.
Intellectual Property:
- All content on our website, including images and text, is the intellectual property of Celebration Floral. Unauthorized use is prohibited.
Changes to Terms and Conditions:
- We reserve the right to update or modify these terms and conditions at any time. Customers will be notified of any changes on our website.